Guest Relations

Communication and Concierge Services

For your comfort and your family's while in the hospital, Guest Relations provides a variety of communication and concierge services. For assistance, contact a Guest Relations representative at (214) 820-0629 or visit the Guest Relations desk on either the hospital's second or third floor.

Services include:

  • Baylor patient information
  • Baylor special event information
  • Books, videos, games
  • Cell phone chargers
  • Computer station assistance
  • Dallas Convention and Visitors Bureau information
  • Grocery store locations
  • Hospital and city maps
  • Hotel arrangements
  • Lockers and safe
  • Lost and found
  • Overnight toiletry bags
  • Patient concerns/complaints
  • Restaurant information and orders
  • Special services for persons with disabilities
  • Translators
  • Travel information - airline, taxi, gas stations

Patient Concerns

Staff members of Baylor Jack and Jane Hamilton Heart and Vascular Hospital want to answer your questions and address any concerns you may have regarding your hospital stay. We are all here to serve as your patient advocates. If staff members cannot answer your questions or you would like to discuss your concerns further, please contact Guest Relations for assistance.

If you have any concerns about patient care or safety in a Baylor hospital you are encouraged to contact the Health Care Improvement Director at (214) 820-0600. If for some reason your concerns can not be resolved by the hospital, you are encouraged by Baylor to contact the Joint Commission On Accreditation of Healthcare Organizations Office of Quality Monitoring by calling 1-800-994-6610.

Special Services for Persons with Disabilities

Baylor Hamilton Heart and Vascular Hospital provides aids to better serve persons with hearing, speech, manual and/or mobility impairments. The following special services are available through Guest Relations or you may ask your nurse to make arrangements:

  • Hearing: a portable handheld amplifier; TTY devices
  • Speech: Deaf Action Center (sign language) assistance; writing materials and communication boards
  • Manual: wheelchairs; personal assistance
  • Mobility: physically accessible entries, ramps, elevators and parking

Translators

Interpreting services for non-English speaking patients are available through Guest Relations. The hospital can provide on-site translators as well as telephone translating services for patients and visitors.

Social Services

Your health care demands may either temporarily or permanently change your social functioning skills. While you are at Baylor Hamilton Heart and Vascular Hospital, a social worker can assist you with any psychosocial needs that may relate to your social support system, financial resources, coping skills, substance abuse, physical abilities and more. If needed, a social worker will help you and your family with discharge planning options, including those available when moving to a different level of care within the hospital or community.

Guest Relations provides a variety of communication and concierge services.